Privacy Policy
How we collect, use, and protect your personal information
Last updated: December 20, 2024
At IELTS Writing Pro, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
Information We Collect
Personal Information
When you create an account or use our services, we may collect:
- Name and email address
- Account credentials and preferences
- IELTS preparation goals and target scores
- Payment and billing information
- Profile information and preferences
Usage Information
We automatically collect information about how you use our platform:
- Writing submissions and practice sessions
- Assessment results and progress data
- Device information and IP address
- Browser type and operating system
- Pages visited and time spent on the platform
Cookies and Tracking
We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze platform usage. You can control cookie settings through your browser preferences.
How We Use Your Information
Service Provision
- • Provide AI assessment and feedback
- • Track your learning progress
- • Personalize practice recommendations
- • Process payments and subscriptions
Platform Improvement
- • Improve AI assessment accuracy
- • Enhance user experience
- • Develop new features
- • Analyze usage patterns
Communication
- • Send account notifications
- • Provide customer support
- • Share product updates
- • Send marketing communications (opt-in)
Legal Compliance
- • Comply with legal obligations
- • Prevent fraud and abuse
- • Protect user safety
- • Enforce terms of service
Information Sharing and Disclosure
We do not sell your personal information
Your privacy is important to us. We never sell, rent, or trade your personal information to third parties for marketing purposes.
We may share your information only in the following circumstances:
- Service Providers: With trusted third-party services (payment processors, cloud hosting, analytics) under strict confidentiality agreements
- Legal Requirements: When required by law, court order, or government request
- Safety and Security: To protect the rights, property, or safety of our users or the public
- Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to users)
- With Consent: With your explicit consent for specific purposes
Data Security
We implement industry-standard security measures to protect your personal information:
Encryption
All data transmission and storage is encrypted using industry-standard protocols
Secure Hosting
Data is stored on secure, regularly monitored cloud infrastructure
Access Control
Strict access controls and regular security audits protect your data
Your Privacy Rights
You have the following rights regarding your personal information:
Access and Portability
- • Request access to your data
- • Download your information
- • Transfer data to another service
Control and Deletion
- • Update or correct your information
- • Delete your account and data
- • Opt-out of marketing communications
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Email: [email protected]
Contact Form: Contact Us
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.